Shipping policy

During a new launch: For orders placed during our launch week, we ask that you give our fulfillment team 2-3 weeks to have all of the orders fulfilled. Our team works around the clock to fulfill orders as quickly as possible, we sincerely appreciate your patience. 

Outside of a Launch: Please allow 1-2 weeks for our fulfillment team to fulfill your order. If it still has not arrived by then please check with your shipping carrier/local mail service before emailing us. If you have done that, please email our support team to further investigate.

As a reminder, the shipping time frame selected during checkout begins once your package is in the hands of the shipping courier, not when your order is placed.